Lockly Secure Plus Bluetooth Smart Door Lock, Keyless Entry with PIN Genie® Digital Keypad, 3D Biometric Fingerprint Sensor Front Door Lock with Handle, Voice Control & Auto Lock - Latch Edition

We installed the Lockly Secure Pro on our front door two and a half years ago, and it’s been a great addition—both stylish and incredibly convenient, especially with the fingerprint detection. But what really impressed me was their customer service.Last week, the lock stopped working. I reached out to support, and the experience was exceptional. The agent I spoke with was patient, knowledgeable, and guided me step-by-step through troubleshooting. Turns out the original installer had missed a cotter pin. Not only did she walk me through a temporary fix, but Lockly also expedited the correct part to me.It’s rare to find a company that stands by its product *years* after purchase. I highly recommend both the Lockly Secure Pro and the company behind it—especially the support team that truly delivers.

This was my first Lockly. I was so impressed that over the last 4 years I've bought another, and another, and another and another. The technology is the smartest of the smart locks, and the customer service is the best I've ever expected. No really. The kind of customer service they precise is unheard of on this day and age.Their customer service is why I love this company and will be a customer for life.

Why did you pick this product vs others?:Great product I will buy more than one! Very reliable and durable over the years.

I was a little worried about the fingerprint sensor working well and having to use the pin every time. But it works very well and is very fast to unlock. The quality of the lock is very good and does not fell cheap. It actually feels very heavy duty. I use this on the door to my detached garage and it make entering and exiting very easy. I no longer have to get the key when I go to the garage. The only thing I was hoping it can do is work with my Kwikset keys as all my other locks are that. However, the grove patten is different. I know it can be rekeyed but it would be nice if the key cylinder could be change to kwikset smart key one. So I can have just one key for all my locks.

So I am a giant smart home need. I tend to buy all the latest stuff and try it out. I have tried several variations of smart locks and dead bolts so I don't take this review lightly.Summary first-Doesn't fit residential doors that have deadbolts-uses square shaped latches that require carving out your door-no smart home systems support-horrible customer service-insanely complicated to install and setup-6 to 8 digit codes only. Can't use 4-finger print reader works about 30% of the time and can't be enrolled unless your there with an active Bluetooth connection to the lock so no remotely setting people up.-finger print reader is so close to the door jam you can't get your finger to it.-unattractive long latch and industrial lookWant the details, read on. I did a full review :)At first when I unpackaged it, I was excited that it felt solid, like well made. However, that excitement quickly faded when I saw the do not lose card that I must keep forever and the 4 additional manuals explaining how to install and assemble. Followed by an entire application dedicated to helping you install the hardware. Yup, it's that difficult. Not your every day 2 screws out, 2 screws in type of lock, but I don't mind a challenge, I'm a handy guy. I called customer service because there are so many Models that look the same in the app and even after scanning your QR code it has no idea which of the 10 models it is. Seriously, you scanned the QR code lol and you still need more info from me? Come on.But I digress, customer service was awful they kept just saying select the latch model. I ended up having to screenshot their own app for them to understand that there are several models with latch in the title.So I moved into the software part. More bad news, it doesn't support smart home systems at all. Not smart things, not nest, not wink, nothing. You can add it to Google home, so I guess that's a tiny win, but not much of one for consolidation of apps.I continued through the setup to find that it requires 6 to 8 digit codes. No options to do 4. I have kids. We've always done 4 digits codes. If that's good enough for the ATMs it should be good enough for your lock. 6 digit codes are more likely to be hacked as they are harvey to remember random numbers. So your instincts are to birth dates, or phone numbers, all the common things that hackers would try first. Too bad :(.But I thought, no big deal, I'll just use the finger print reader. Which forces you to use bluetooth to enroll so you can't enroll fingerprints remotely, but anyways it encourages you to enroll the same finger twice. Tells you how confident they are in their ability to read your finger print lol. So I did it. Then I immediately tried it several times. It almost always opened on the 3rd or 4th finger read attempt.But for complete thoroughness I continued on my plan to give it a week of active usage before I give up. I started on the arduous installation. Of course they have square outlines instead of rounded, so I had to chip out my spring latch indents on the edges of the door to get it in. Only to realize that it's not made for residential doors. :( What!?!? Seriously. Yeah that's right, if you have a dead bolt, you can't use this lock. See my pictures. You would need to buy an undrilled door and customize your dead bolt location to use this.But I continued lol, I thought ok I'll patch the dead bolt hole and wood filler it, if I like the lock fingerprint usage.After just a few short moments I realized that the finger print is on the door jam side, with no way to alternate it. And with weather stripping and trim which all residential exterior doors have, you can't really get your finger on the reader. See pictures.Such a horrible design. They couldn't of screwed this up any worse.I guess if you have a flat door in an office building it might work for you, maybe but not reliably.To top it all off, my wife came out and said eww you aren't putting that hideous industrial looking lock with the enormous foot long handle on our door are you? Lol so all in all this is a huge flop.I think if they take some time to make models that have left and right swing options for the finger print reader, redesigned to fit under the deadbolt, fixed the lousy finger print recognition, use rounded metal edging on their spring latches, allow 4 digits code options, it's my home, my choice, and support smart home systems.. well then they might stand a chance in the residential market, but this lock will not likely be around long with it's horrible design.